Zalo OA + Helpdesk
Keep customers informed about their support tickets — directly on Zalo. 5 ready-made templates cover the full ticket lifecycle: from "we received your request" to "please rate our service".
Included templates
- Ticket created — let the customer know their request has been received.
- Ticket assigned — tell them who is working on it.
- Status update — keep them posted as the ticket progresses.
- Ticket resolved — confirm the issue is solved, with a link to view details.
- Service rating — ask the customer to rate their support experience.
Key Features
- 5 templates ready to use — no setup needed.
- Send from the ticket form or from the Discuss conversation.
- Ticket number, assignee, status, and portal link are filled in automatically.
- Preview the message before sending and adjust if needed.
Benefits
- Customers stay informed at every step without anyone typing a message.
- Support feels transparent and professional — satisfaction goes up.
- Agents stop sending the same update over and over — less repetitive work.
- Every notification is logged on the ticket — clear record of what was sent.
Who should use
- Support teams that handle customer requests through Zalo.
- Businesses that want customers to know what is happening with their ticket.
- Organizations that track service quality through customer ratings.
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