Zalo Helpdesk Template Pack
by Viindoo
| Lines of Code | 856 |
| Technical name | viin_zalo_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_zalo_helpdesk |
| Read description for | v 18.0 v 19.0 |
| Required Apps | Discuss (mail) |
| Included Dependencies | Helpdesk Integration with Zalo OA Zalo OA Templates (ZBS) Viindoo Base API Request Logger |
| Extensions | Zalo Business Suite |
Five ready-made Zalo templates for the ticket lifecycle
Ticket created, assigned, updated, resolved and a service rating - ZBS templates bound to helpdesk tickets with the parameters filled from the ticket, ready to submit for approval.
Zalo Helpdesk Template Pack (technical name viin_zalo_helpdesk) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for support.
At a Glance
The facts of Zalo Helpdesk Template Pack, version 1.0.0, in one place. Published by Viindoo.
How It Works
Install, request approval, send from the ticket.
Templates
Five, two approved in the lab.
Created
Lines and parameters.
Rating
Stars and answers.
A ticket
The record.
What You Get
Created / Assigned / Updated / Resolved
Service rating template
Parameters from the ticket
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Wire it with an automation rule or send by hand.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Zalo Helpdesk Template Pack?
Support
The customer gets "Ticket resolved" on Zalo and answers the rating.
Frequently Asked Questions
What does Zalo Helpdesk Template Pack do?
Ticket created, assigned, updated, resolved and a service rating - ZBS templates bound to helpdesk tickets with the parameters filled from the ticket, ready to submit for approval.
What does Zalo Helpdesk Template Pack not do?
No automatic send on stage change. Wire it with an automation rule or send by hand.
Who is Zalo Helpdesk Template Pack for?
Support: The customer gets "Ticket resolved" on Zalo and answers the rating.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_zalo_zbs, viin_helpdesk. Odoo installs them with it.
How do I set it up?
Install, request approval, send from the ticket.
What works well with it?
Zalo OA Templates (viin_zalo_zbs): Required. Helpdesk (viin_helpdesk): Required.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_zalo_helpdesk; pre-sales questions go to sales@viindoo.com.
See Zalo Helpdesk Template Pack in Action
Five ready-made Zalo templates for the ticket lifecycle
Need help with Zalo Helpdesk Template Pack?
For questions, implementation support, or consulting services, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comWhen contacting us, please include:
- Odoo/Viindoo version (Odoo CE / Viindoo Editions).
- Number of users and business scope.
- Other modules currently in use.
Technical Support
apps.support@viindoo.comFor faster troubleshooting, please provide:
- Order number or app reference.
- Odoo/Viindoo version & edition.
- Steps to reproduce the issue.
- Screenshots/logs if available.
Upgrades to a newer Odoo series are a separate purchase for that series.
Technical Requirement
Changes log
1.0.0 - Latest on the 17.0 line
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.