Helpdesk Livechat
by Viindoo
| Lines of Code | 440 |
| Technical name | viin_helpdesk_livechat |
| License | OPL-1 |
| Website | https://viindoo.com/apps/modules/17.0/viin_helpdesk_livechat |
| Read description for | v 13.0 v 14.0 v 15.0 v 16.0 v 18.0 |
| Required Apps | Discuss (mail) Live Chat (im_livechat) |
| Included Dependencies | Helpdesk Viindoo Base |
Turn a chat into a ticket with /ticket
A /ticket command in live chat that creates a helpdesk ticket from the conversation.
Helpdesk Livechat (technical name viin_helpdesk_livechat) is an Odoo 17.0 app for Odoo Community and Odoo Enterprise and Viindoo Cloud, built for sales, marketing, finance, management.
At a Glance
The facts of Helpdesk Livechat, version 0.1.1, in one place. Published by Viindoo.
How It Works
Three screens.
The channels
Where the command works.
The tickets
What the conversation becomes.
The conversations
Where they started.
What You Get
A /ticket command in the live chat channel
Ticket created from the conversation
Context and customer carried over
No retyping, no second window
Works with the standard live chat
Installed as a bridge when both apps are present
More Screens
Everything below was taken on a database seeded with real business data, on this series - not a mock-up and not a screenshot from an older version.
Chat sessions
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
Agents do.
The ticket lands in the normal queue.
The command is a chat command.
Helpdesk and Live Chat.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Helpdesk Livechat?
Sales
Uses it where the selling happens.
Marketing
Sees what the scheme is doing.
Finance
Can value what was given away.
Management
Reads it next to revenue.
Frequently Asked Questions
What does Helpdesk Livechat do?
A /ticket command in live chat that creates a helpdesk ticket from the conversation.
What does Helpdesk Livechat not do?
It does not answer the chat. Agents do. It does not triage. The ticket lands in the normal queue. It does not work outside a channel. The command is a chat command. It needs both apps. Helpdesk and Live Chat.
Who is Helpdesk Livechat for?
Sales: Uses it where the selling happens. Marketing: Sees what the scheme is doing. Finance: Can value what was given away. Management: Reads it next to revenue.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Odoo Enterprise, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_helpdesk, im_livechat. Odoo installs them with it.
How do I set it up?
Three screens.
What works well with it?
Helpdesk (viin_helpdesk): The tickets themselves. Ticket timer (viin_helpdesk_timesheet_timer): Logging the time it takes. Live chat channel adapter (viin_workflow_marketing_sale_livechat): Attributing chat-origin leads.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_helpdesk_livechat; pre-sales questions go to sales@viindoo.com.
See Helpdesk Livechat in Action
Live demo: v17demo-int.viindoo.com/web#action=im_livechat.im_livechat_channel_action
Need help with Helpdesk Livechat?
For questions, implementation support or a custom feature, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comUpgrades to a newer Odoo series are a separate purchase for that series.
All Viindoo apps: apps.odoo.com/apps/modules/browse?author=Viindoo
Technical Requirement
Changes log
0.1.1 - Latest on the 17.0 line
- Aligned with the 17.0 models of the apps it extends.
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_livechat.
- Press Install.
How it works
Instruction video: Helpdesk Livechat
After installing the module, from any livechat, you can create a ticket by typing /ticket + ticket name. And press Send.
When the ticket is successfully created. Press the link on the chat, the system will navigate you to the ticket view.
Note: You need to install the Live chat app to use this feature.
You can refer to the Integration with the Live chat app article for more detail.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.