Privacy Policy

Please read "Privacy Policy" before accessing the application

By clicking the "SIGN UP" button, you have agreed to the "Privacy Policy" when registering to use ERPOnline's services. You acknowledge that you have been informed and understand the terms of this privacy policy and that you consent to the collection, use, disclosure, storage, and/or processing of personal data as described and set forth in this privacy policy.

This policy covers how ("," "we") and all of its affiliated websites, products and services, including but not limited to,, process personal information that ERPOnline Products and Services collect and receive. As part of running those services, we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.

This policy does not apply to the activities of companies that ERPOnline does not own or control, or to people we do not employ or manage.

Article 1: Information we collect 

Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account and contact data​

When you register on our website to use or download one of our products, or register for one of our services, or fill out one of the contact forms provided by us, you voluntarily provide give us certain information. This information generally includes, but is not limited to, your name, company name, email address and sometimes phone number, postal address (when invoice or delivery is required), your area of business friend.

Job application data

When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you an offer letter, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements.

We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, or trade union membership.

Browser Data 

When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language.

Our servers also passively record a summary of the information sent by your browser for statistical, security, and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.

Form protection

Some forms on our website may be protected by Google's reCAPTCHA. This technology is based on the specifications of your browser and device and may also use specific Google cookies.

Customer Databases 

When you subscribe to a Viindoo SaaS and create your own Viindoo database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully. 

This data will often include personal information (for example, your list of employees, your contacts and customers, your messages, pictures, videos, etc.) We only ever collect this information on your behalf, and you always retain ownership and full control of this data.

Article 2: Cookies

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example, your session (so you don't have to log in again).

Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language, and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use third-party services such as Google Analytics, which set and use their own cookies to identify visitors and provide their own contextual services.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Category of Cookies
Session and Security
- Authenticate users, protect user data and allow the website to deliver the services users expect, such as maintaining the content of their cart or allowing file uploads.
- The website will not work properly if you reject or discard those cookies.
session_id (Odoo)
fileToken (Odoo)
__cfduid (CloudFlare)
- Remember information about the preferred look or behavior of the website, such as your preferred language, region, and timezone.
- Your experience may be degraded if you discard those cookies, but the website will still work.
frontend_lang (Odoo)
odoo_no_push (Odoo)
Interaction History
- Users to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website.
- We may not be able to provide the best service to you if you reject those cookies, but the website will work.
im_livechat_history (Odoo)
im_livechat_previous_operator_pid (Odoo)
utm_campaign (Odoo)
utm_source (Odoo)
utm_medium (Odoo)
fs_uid (FullStory)
Advertising & Marketing
- Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance.
- Please note that some third-party services may install additional cookies on your browser in order to identify you. You may opt-out of a third party's use of cookies by visiting the website:
Network Advertising Initiative opt-out page:
The website will still work if you reject or discard those cookies.
__gads (Google)
__gac (Google)
_fbp (Facebook)
- Understand how customers access and interact with our website through Google Analytics. Learn more at:
The website will still work if you reject or discard those cookies.
_ga (Google)
_gat (Google)
_gid (Google)
_gac_* (Google) 

Article 3: How we use this information

Account and contact data 

We use your contact information to provide services, respond to your requests, charge fees, and manage accounts. We may also use this information for marketing and communications purposes (our marketing messages always include a way for you to opt-out at any time). We also use this data in aggregate/anonymized form to analyze service trends.

If you have signed up for an event published on our website, we may pass on your name, email address, phone number, and company name to local organizers, Event sponsorship is for direct marketing purposes and to facilitate the preparation and seating arrangements at the event.

If you have expressed interest in using ERPOnline or have requested contact from an ERPOnline service provider, we may also pass on your name, email address, phone number, and company name to one of the Partners. our official partner in your country or region, for the purpose of contacting you to provide service and support in their locality.

Job application data

We will only use this information for the recruitment process, to evaluate your application, to prepare you for a contract if we decide to send you a job offer. You can contact us at any time to request that your information be deleted.

Browser Data

This data is automatically recorded for analysis to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, to prevent abuse of our services.

Customer Databases

We only collect and process data on your behalf, based on the instructions you explicitly gave when you signed up to perform the services you wish to use.

Our Help Desk staff and engineers may have limited and reasonable access to this information to resolve any issues related to our services, as reasonably requested by the Customer. you, as required by law or to ensure the security of our services.

Article 4: Data storage and deletion

Account and contact data

You have the right to access and update the personal data you have previously provided to us. You can do so at any time by connecting to your personal account on

If you would like to permanently delete your account or personal information for legitimate purposes, please contact our Help Desk to request. We will take all reasonable steps to permanently delete your personal information, except where we are required to keep it for legal reasons (usually regulatory, regulatory, or regulatory reasons). invoices and tax reports).

Job application data 

You can contact us at any time to request permission to access, update or delete your application information. The easiest way to do that is to reply to the last message you exchanged with our Human Resources staff.

Customer database

You may modify any data collected in the database hosted on at any time, using your user account, including modifying or deleting any personal data stored therein.

At any time, you can export a complete backup of your database via our control panel, for transfer or to manage your own backups/archives. You are responsible for processing this data in accordance with all privacy regulations.

You can also request to delete your entire database through the control panel at any time.

When you use the ERPOnline Database Upgrade service, your data is automatically deleted after the upgrade is successful and can also be deleted at your request.


We understand how important and sensitive your personal data is, so we take a variety of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in detail in our “Service Level Agreement”.

Article 5: Other service providers

To support our operations, we rely on several Service Providers. They help us with various services like payment processing, web object analytics, cloud storage, marketing and communications, and more.

Here is a list of the Service Providers we currently use, why we use it, and the type of data we share with them:

Purpose  Shared data
Payment procedure on
- Share with Paypal: Order details (amount, description, references), Customer name and email
- Stored only by Paypal: credit card information
Google Analytics
Analyze website users in incognito mode
Shared with Google Analytics:
- Non-personal browser data
- Anonymous IP, geolocation information, language (no identifying information)
Google reCAPTCHA
Secured form Used by Google reCAPTCHA: Browser and device characteristics, Google cookies.

Article 6: Websites, Third Party Services

The ERPOnline website may provide links to other websites and services (including applications operated by third parties) to facilitate access to your information. These services and websites may operate independently of us and may have their own notices or privacy policies, which we recommend that you review before you use any of our services. them or perform any activity on such websites.

In the event that any linked website you visit is not owned or controlled by us, we are not responsible for their content, privacy policy and quality of service.

Article 7: Information to third parties

Except as expressly mentioned above, we do not sell, trade or otherwise transfer your personal data to third parties. We may share personally identifiable aggregated information (data that has been stripped of information to enable source identification) for research purposes, discussing customer trends with third parties.

Article 8: Data storage

Account and contact data

We will only store data for the purposes specified in this policy for the period of time that is valid to promote our products and services.

Application data

If we have not yet employed you, we may keep the information you provide for up to 2 years in order to get back to you with any new job offer, unless you ask us not to do so. so. If we hire you, your personal information will be stored for the term of your employment contract with us, and for the applicable legal retention period applicable in your home country.

Browser data

We will only retain this data for a short period of time, typically 2 months, unless the retention of this data is related to security or affects the performance of our services or as required by the customer.

Customer database

We will retain this data only for as long as necessary to provide the services for which you have subscribed. For databases hosted on ERPOnline cloud, if you cancel the service, your database will be deactivated for 3 weeks (a grace period during which you can change your mind) and then will be cancelled. For databases uploaded to the ERPOnline Database Upgrade website, your database is kept for up to 4 months after the last successful upgrade and may be deleted sooner upon request.

Article 8: Policy update

We may update this Privacy Policy to accommodate our technical and business developments and to respond to changes in legal regulations. This Privacy Policy describes our data handling rules for the 12 months prior to the date it was last updated. When we update our Privacy Policy, we will take reasonable steps to notify you of material changes we make. For example, if we make any material changes, we will notify you by email (sent to the email address specified in your account) or by notice on this website before changes take effect.

  We encourage you to periodically review this page for the latest information on our privacy practices.  

 Note about Translated Version(s): For your convenience, ERPOnline may make translations of this Privacy Policy available on the website. In the event that the terms of any such translated version conflict with the terms of the Vietnamese version, the terms of the Vietnamese version of this Privacy Policy shall prevail.

 Note: ERPOnline may disclose your user information to any competent law enforcement agency, regulatory agency, government agency, court or other third party we believe disclosure is necessary: to protect your safety or the safety of others; to investigate fraud or comply with legal proceedings, to comply with a court order or legal process in the interest of ERPOnline, or to protect and defend the rights or property of ERPOnline.

Contact us if you have any questions

If you have questions about ERPOnline's Privacy Policy, our data processing practices, or your dealings with this website, you may contact our Data Privacy Officer.

Last modified date: 11/03/2021