David Tran Helpdesk Hits: 3,630

Overview Getting started with Odoo Helpdesk Installing Odoo Helpdesk: Open the Apps module, search for "Helpdesk", and click install Set up Helpdesk teams By default, Odoo Helpdesk comes with a team installed called "Support" To modify this team, or create additional teams, select "Configuration" in the purple bar and select "Settings" Here you can create new teams, decide what team members...



David Tran Helpdesk Hits: 3,629

Setup your Firebase Cloud Messaging In order to have mobile notifications in our Android app, you need an API key. If it is not automatically configured (for instance for On-premise or Odoo.sh) please follow these steps below to get an API key for the android app. !DANGER! The iOS app doesn't support mobile notifications for Odoo versions < 12. Firebase Settings Create a new project First, m...



David Tran Helpdesk Hits: 2,961

You may have service contracts with your clients to provide them assistance in case of a problem. For this purpose, Odoo will help you record the time spent fixing the issue and most importantly, to invoice it to your clients. The modules needed In order to record and invoice time for tickets, the following modules are needed : Helpdesk, Project, Timesheets, Sales. If you are missing one of them,...