Website Helpdesk Integration
by Viindoo
| Lines of Code | 585 |
| Technical name | viin_website_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/16.0/viin_website_helpdesk |
| Read description for | v 13.0 v 14.0 v 15.0 v 17.0 |
| Required Apps | Discuss (mail) Website (website) |
| Included Dependencies | Helpdesk Helpdesk - Ticket Customize Helpdesk - Team Allowed Ticket Types Website - ReCaptcha |
| Extensions | SEM Helpdesk Helpdesk Website - Ticket Customize Online Helpdesk Ticket Submission |
Demo video: Website Helpdesk Integration
What it does
Inheriting from the Helpdesk app, the module will create a view on the Website, allowing users to create and submit a ticket.
Key Features
- New "Create ticket form" on webiste interface.
- User can create/send/discuss ticket without sign in.
Editions Supported
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_website_helpdesk.
- Press Install.
Instruction
Instruction video: Website Helpdesk Integration
Step 1: Use a portal account to create a support ticket on the website.
Step 2: Use an internal account to reply to the ticket from the backend.
Step 3: The reply will appear on the website. The portal user can check and reply again.
Step 4: Check and manage the tickets by selecting Ticket
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.