Helpdesk Livechat
by Viindoo
What it does
#. Problem When you chat with customers on your website, you may need to create a support request for the relevant departments by creating a manual ticket or creating a lead and converting it to a ticket. However, these methods often take time and have many steps.
- This module will help your company
- Support to create a ticket directly by using the /ticket from the chat window.
- Save conversation between you and the customer in the description of Ticket for tracking.
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Supported Editions
- Community Edition
Installation
- Navigate to Apps.
- Search with keyword viin_helpdesk_livechat.
- Press Install.
How it works
Instruction video: Helpdesk Livechat
After installing the module, from any livechat, you can create a ticket by typing /ticket + ticket name. And press Send.
When the ticket is successfully created. Press the link on the chat, the system will navigate you to the ticket view.
Note: You need to install the Live chat app to use this feature.
You can refer to the Integration with the Live chat app article for more detail.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
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