Viindoo Brain - Helpdesk
by Viindoo
| Lines of Code | 533 |
| Technical name | viin_brain_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/apps/app/17.0/viin_brain_helpdesk |
| Read description for | |
| Required Apps | Discuss (mail) |
| Included Dependencies | Viindoo Brain Helpdesk Viindoo Base |
| Extensions | Viindoo Brain - Knowledge Suite |
Brain pages on helpdesk tickets: a knowledge space for Helpdesk and note buttons on every record
Installs the "Helpdesk Knowledge" space, whose starting pages are outlines in the language of each company, registers helpdesk tickets as linkable documents and adds two buttons to their form: "Brain Pages" (how many pages mention this record, opens them) and "Brain Note" (creates a page in the space already linked to the record and opens it in the Brain app).
Viindoo Brain - Helpdesk (technical name viin_brain_helpdesk) is an Odoo 17.0 app for Odoo Community and Viindoo Cloud, built for helpdesk user, editor.
At a Glance
The facts of Viindoo Brain - Helpdesk, version 1.0.0, in one place. Published by Viindoo.
How It Works
Install; the space appears in Brain. On any record press "Brain Note".
The record
Brain Pages and Brain Note buttons in the button box.
Mentions
Opened from the counter, or from the Pages list.
The note
Entry kind "lesson", linked back to the record.
What You Get
Helpdesk Knowledge space seeded
Brain Pages counter on the form
Brain Note button (editors)
Pages can link to helpdesk tickets
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
The note starts empty with the link; you write it.
Fill in the prompts in brackets, edit or delete them.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Viindoo Brain - Helpdesk?
Helpdesk user
Open ticket "Barcode scanner disconnects every few minutes" and see the pages that mention it.
Editor
Take a note from the record; it lands in the space, linked.
Frequently Asked Questions
What does Viindoo Brain - Helpdesk do?
Installs the "Helpdesk Knowledge" space, whose starting pages are outlines in the language of each company, registers helpdesk tickets as linkable documents and adds two buttons to their form: "Brain Pages" (how many pages mention this record, opens them) and "Brain Note" (creates a page in the space already linked to the record and opens it in the Brain app).
What does Viindoo Brain - Helpdesk not do?
No content is generated from the record. The note starts empty with the link; you write it. The seed pages are outlines. Fill in the prompts in brackets, edit or delete them.
Who is Viindoo Brain - Helpdesk for?
Helpdesk user: Open ticket "Barcode scanner disconnects every few minutes" and see the pages that mention it. Editor: Take a note from the record; it lands in the space, linked.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_brain, viin_helpdesk. Odoo installs them with it.
How do I set it up?
Install; the space appears in Brain. On any record press "Brain Note".
What works well with it?
Viindoo Brain (viin_brain): Required. Helpdesk (viin_helpdesk): Required.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Open a ticket at https://viindoo.com/ticket with your Odoo version and the technical name viin_brain_helpdesk; pre-sales questions go to https://viindoo.com/contactus.
See Viindoo Brain - Helpdesk in Action
Brain pages on helpdesk tickets: a knowledge space for Helpdesk and note buttons on every record
Need help with Viindoo Brain - Helpdesk?
For questions, implementation support, or consulting services, contact Viindoo.
Pre-Sales & Partnership
https://viindoo.com/contactusWhen contacting us, please include:
- Odoo/Viindoo version (Odoo CE / Viindoo Editions).
- Number of users and business scope.
- Other modules currently in use.
Technical Support
https://viindoo.com/ticketFor faster troubleshooting, please provide:
- Order number or app reference.
- Odoo/Viindoo version & edition.
- Steps to reproduce the issue.
- Screenshots/logs if available.
Upgrades to a newer Odoo series are a separate purchase for that series.
Technical Requirement
Changes log
1.0.0 - Latest on the 17.0 line
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.