Pricing & Billing FAQ
How am I billed?
Each instance is billed per half-hour up to its monthly cap.
Am I charged while my Instance is in a powered-off/stopped state?
Yes. Your computing resources (e.g. diskspace, CPU, RAM, and IP address, etc) are all reserved while your Instance is stopped/powered off. If you want to save a Instance for future use take a backup/snapshot of it and then destroy it. You'll be able to create a new Instance from a snapshot/backup anytime to bring it back online.
When am I billed?
You will be billed monthly on your transaction day. The day in month you become our customer will be used as your transaction day. For instance, you become our customer on Feb 22nd, the day 22nd each month will be your transaction day
Do I have to pay the cost of the instance every time I create and deploy a new one?
No — you only need to pay if you keep it for 30 minutes or more. Deploying a new instance just to test something for a couple of minutes will NOT cost you. Using a Super Small Biz instance for 30 minutes up to less than one hour will only cost you $0,0439.
What is In-store wallet?
Every time you make a deposit payment to us, the amount will be credited into your In-store wallet for paying your future service/product bills
How do I choose between monthly and hourly billing?
There is no difference between monthly and half-an-hourly billing. All Instances are billed half-an-hourly, up until a monthly cap. We have estimated that each month has about 672 hours (28 days). If you use your Instance for less than 672 hours during the month, you will be billed for each half-an-hour that you used it. If you use your Instance for more than 672 hours that month, you will be billed at the monthly cost, which is no greater than 672 hours.
What form of payments do you accept?
We accept PayPal and Bank wire transfer. During your order placement, payment forms will be shown for your selection.
My In-store wallet remains funds, do you offer refunds?
No, we do not offer refunds. If there are extenuating circumstances, please open up a ticket with us by emailing to billing@viindoo.com
I submitted a PayPal payment. Why hasn't my In-store wallet balance been updated?
Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few minutes.
How do I cancel my account?
You can cancel your account anytime through the Customer Dashboard.