Scrum Project - Helpdesk
by Viindoo
| Technical name | viin_project_scrum_helpdesk |
| License | OPL-1 |
| Website | https://viindoo.com/intro/project |
| Read description for | v 15.0 |
| Required Apps | Project (project) Discuss (mail) Employees (hr) |
| Included Dependencies | Helpdesk Viindoo Base Project Scrum Helpdesk Timesheet Integration Project Progress & Velocity Viin HR Base Project & HR Integration Project Customization |
This is a bridge module between the "Project Scrum" module and the "Help Desk Timesheet Integration" module. Allows to connect Epic, User Story with HelpDesk. Description =========== 1. Allows creating tickets directly from Epic 2. Allows creating tickets directly from User Story 3. Add Smart button to quickly view tickets on User Story interface (Form view).. 3. Add Smart button to quickly view tickets on Epic interface (Form view). Editions Supported ================== 1. Community Edition 2. Enterprise Edition
Installation
- Navigate to App.
- Search with keyword viin_project_scrum_helpdesk.
- Press Install.
How to use this module
Instruction video: Create helpdesk from Epic and User story
1. View support tickets related to an Epic and User Story
On an Epic or User Story, you can view the quantity of Helpdesk tickets related to said Epic or User Story. Click on Tickets to view details of your Helpdesk tickets or start to create a new one.
2. Create and control tickets on Helpdesk from Epic and User Story
You will be redirected to the Helpdesk application. From here, click Create to make a new support request. You can refer to: How to create a ticket.
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